Frequently Asked Questions

Yes. AI-assisted drafts can save time, but the account owner remains responsible for reviewing accuracy, brand language, customer data, claims, links, prices, compliance requirements, and the final action. Marketing guidance specifically recommends human review before a generated message is sent.

AI credits are the shared usage allowance used by supported AI features across Sellxora modules. The amount consumed depends on the configured feature rate card, provider, model, input or output usage, image or video duration, and other metering rules. Review your AI credit balance and the relevant module’s usage information before starting a large generation.

Sellxora publishing tools support responsive page design and preview workflows. Before publishing, review the page at the supported screen sizes and test navigation, forms, calls to action, media, and checkout links on a real mobile device where possible.

Yes, where the configured contact workflow supports the memberships. Keep one accurate contact record per person where possible, then use lists for audience or subscription contexts and tags for flexible attributes, events, or workflow states. Always preserve consent and unsubscribe status when changing memberships.

Yes. Sellxora is built for Africa and designed to support businesses serving wider markets. Currency, payment gateway, payout, tax, messaging, and provider availability can vary by country, so always review the options shown for the specific module and account.

Open Teams from the workspace administration area. The account owner can invite members, review membership, and manage the available team access. The maximum number of members is controlled by the strongest applicable active product plan and configured team limit.

A store can publish its supported privacy, terms, refund, shipping, and custom informational pages. Review the content for your jurisdiction and business before publishing. Sellxora provides the page structure and publishing tools; it does not replace professional legal advice.

Sellxora Ecommerce supports product-selling workflows for online stores, including stock, orders, checkout, delivery-related settings, and supported payment methods. Creator is the dedicated workflow for eligible digital products, access, mentorships, courses, and similar creator offers. Choose the product workflow that matches what you are selling.

Supported automations can respond to events such as a contact entering a list, a purchase, an abandoned cart, or another configured trigger. Define the audience, consent behavior, message, timing, conditions, and exit rules, then test the workflow before activating it.

Quick Create is a shortcut to common creation workflows available in your workspace. Depending on enabled modules, it can take you to a website, landing page, store, product, Creator offer, blog, form, or another supported object. It does not bypass setup, subscription, ownership, review, or publishing requirements.

The FAQ is the quick-answer layer for common questions. The Help Center provides detailed workflows, setup guidance, troubleshooting, and module-specific instructions. Start with the FAQ for a short answer, then open the related Help Center guidance when you need step-by-step instructions.

For new orders, Creator earnings and pending-payout records use the single winning commission allocation for each product line. The creator is not deducted both the full marketplace commission and the full affiliate commission for the same eligible sale. Where a cart contains product lines with different winners, the record is shown as “Mixed allocation” with one aggregate winning deduction. Historical records created under the earlier combined calculation are preserved and may be labelled “Legacy combined”; they are not silently recalculated under the new policy.

Yes, where campaign scheduling is enabled. Prepare the audience and message, review consent and unsubscribe behavior, send a test where available, and then activate or schedule the campaign. Monitor delivery, bounce, unsubscribe, and failure information after it runs.

No. AI-assisted actions are expected to follow the same account ownership, enabled-module, plan, permission, quota, and safety rules as the underlying Sellxora workflow. If the account cannot perform an action directly, using AI should not silently bypass that restriction.

No. Quick Create starts the relevant workflow. Most new objects still require configuration, review, preview, and an explicit publish or activation step before they become public or operational.