Frequently Asked Questions

Sellxora compares the applicable marketplace commission rate with the affiliate commission rate for each eligible product line. The two full commissions are not stacked on the same sale. If the affiliate rate is higher, the creator deduction is the affiliate commission; Sellxora’s marketplace fee is calculated as a percentage of that affiliate commission, and the affiliate receives the remainder after that marketplace fee and any separately applicable existing affiliate platform fee. If the marketplace rate is higher than or equal to the affiliate rate, the creator deduction is the marketplace commission, and the affiliate commission is funded from that marketplace commission. Equal rates are allocated to the marketplace. For example, on a ₦100,000 eligible sale with a 30% affiliate rate and 10% marketplace rate, the creator deduction is ₦30,000 and the marketplace fee is ₦3,000; the affiliate receives ₦27,000 before any separately applicable affiliate platform fee. If the rates are 10% affiliate and 30% marketplace, the creator deduction is ₦30,000 and the affiliate’s ₦10,000 commission is paid from that amount, leaving ₦20,000 for Sellxora before other costs. Rates are applied to the eligible discounted sale amount. Direct affiliate referrals without marketplace attribution keep the existing affiliate-only commission policy.

Sellxora uses AI where it can reduce repetitive work or improve a first draft. Depending on your enabled products, AI can assist with pages and websites, marketing content and follow-up, lead prioritization, chatbot responses, and other supported workflows. AI output should be reviewed before it is published, sent, or used for an important business decision.

No. The marketplace and affiliate commission allocation is used to calculate the creator’s deduction and the resulting marketplace or affiliate earnings. It does not add those commissions to the buyer’s checkout total. Any separate buyer-facing fee that is already configured for the checkout continues to follow its existing settings; the commission allocation itself is not an extra buyer fee.

Open Forms, create a reusable form, add the fields you need, configure validation and presentation, save the form, and connect it to a page or embed it where required. Forms are intentionally available under their existing access rules and their public submission endpoint is not treated like a subscription-gated workspace page.

The Marketing and CRM area supports contact management, lists, tags, scoring and related workflows, campaign or automation features where enabled, email configuration, and invoice tools. Use the module navigation to open the specific feature and confirm that the required subscription is active.

A publication is the blog container: it has identity, connection, theme, settings, and publishing context. A post is an individual article inside that publication. Posts can have drafts, categories, tags, cover media, and publication status, while the publication determines where and how those posts appear.

A landing page is usually focused on one campaign, offer, or conversion goal. A website normally contains multiple pages, navigation, and broader business information. Both can use templates, page-editor widgets, forms, branding, and published media, but they serve different publishing and content needs.

The Advertising module is designed around Google Ads and Meta Ads, including Facebook and Instagram capabilities. Provider actions are dependent on user-owned provider credentials, configured destinations, supported capabilities, and the current rollout state. A draft or strategy record does not mean an advertisement was published externally.

External providers such as payment gateways, social channels, and advertising platforms require account ownership, permissions, and compliance decisions. Sellxora should use the credentials configured for the relevant account or administrator workflow rather than silently substituting another customer’s credentials. Keep tokens and secrets private and rotate them if exposed.

Yes. Use the template preview option to inspect the store snapshot and layout before selecting a template. Check the product presentation, navigation, responsive behavior, and branding areas in the preview, then choose the template that best fits your store.

Yes, supported Blog publications can connect to an owned Website Builder site or Ecommerce store. The connected host determines the public context and theme behavior. Connection options and updates are scoped to the current account, and the connected site or store must satisfy the relevant access rules.

No. Advertising destinations, Ecommerce products, and Content Hub posts must be owned by the current account and satisfy their publication or eligibility rules. This ownership check prevents campaigns from being created against another user’s assets.

A commission records the source sale amount and currency, the applicable rate, the converted accounting amount, the accounting currency, and the conversion or quote context. Nigerian affiliates use NGN accounting and non-Nigerian affiliates use USD under the configured policy. Creator-product commissions are recorded separately from legacy SaaS commissions and are protected by idempotency rules.

Choose a template, open the editor, add or arrange sections and widgets, edit text and styles, preview the page at the supported screen sizes, save your work, and publish only after checking links, forms, and responsive behavior. Use the editor’s contextual help when you are unsure whether an action saves a draft or publishes the page.

A contact is the person record. A list groups contacts for a purpose such as a newsletter or campaign, while a tag describes a characteristic or event such as “buyer” or “abandoned cart”. Where integrations are enabled, Ecommerce and Creator events can update contacts, lists, and tags without exposing another account’s records.