Frequently Asked Questions

Page-editor media is stored through Sellxora’s configured object storage workflow, using R2-backed media storage where enabled. The application keeps media references and ownership metadata rather than treating the page database as a file store. Do not upload private credentials or sensitive documents as page media.

Standalone Blog publishing is limited to administrators under the current platform policy. Site users can create and manage Blog content connected to their own eligible Website or Ecommerce store, but they cannot use the standalone publishing path as an unrestricted public channel.

Yes, where the store workflow provides those settings. Configure valid dates, usage limits, customer restrictions, shipping rules, and tax behavior before publishing. Test valid, expired, invalid, and over-limit coupon scenarios so the final order reflects the correct discount and total exactly once.

No. A local draft, internal ledger entry, payout batch, gateway configuration, or provider request is not the same as a confirmed external settlement or publication. Always check the signed webhook, provider response, transaction evidence, or confirmed status available for that workflow before treating it as complete.

A Creator profile has a base accounting currency derived from its registration country, with a configured fallback where needed. Creators can sell in enabled currencies, while internal wallet and settlement rules follow the Creator configuration. Payouts are an internal wallet and withdrawal workflow; they are not a claim that an external provider transfer has already occurred.

Create and configure the site or page first, then use the domain settings available to the relevant subscribed module. Follow the displayed DNS and verification instructions, wait for the domain to resolve, and test both the secure and public versions. A domain subscription or feature entitlement may be required.

Use the CRM invoice area to create, edit, preview, and manage invoices using the available templates and branding settings. Configure reusable company information and logo details in invoice branding rather than entering them from scratch every time. Review the invoice status and customer details before sending or exporting it.

Sellxora can display supported plan, product, or checkout amounts in enabled currencies. The available currencies and their rates are controlled by the relevant platform or administrator settings. A displayed currency does not by itself change the accounting, payout, or gateway rules for a module.

Form submissions are recorded in the form workflow and can feed supported lead or contact processes when the relevant integration is configured. The exact destination depends on the form, list, tag, CRM, and automation settings. Test a form after publishing so you know where the lead appears and what follow-up is triggered.

AI generation is metered through the universal AI-credit system. The configured rate may account for input tokens, output tokens, images, video duration, selected model, or other provider-specific units. A failed or rolled-back action should follow the module’s settlement rules; review the credit history if the balance does not match expectations.

Create a CNAME record at the DNS provider where your domain is managed. For example, if you enter www.example.com in Sellxora, use www as the CNAME name or host and customers.sellxora.com as the target. Do not create an A record pointing to a Sellxora server IP. Sellxora uses the CNAME target shown in your domain settings.

The current custom-domain setup requires a subdomain, such as www.example.com, shop.example.com, or store.example.com. Enter the full subdomain in Sellxora and create the matching CNAME record. Root or apex domains such as example.com are not supported by the current standard CNAME setup.

Yes. Sellxora automatically provisions the HTTPS certificate through its custom-domain infrastructure after the hostname and DNS are validated. You do not need to buy or manually install a separate SSL certificate for the Sellxora custom domain. Wait for the domain status to show that SSL is active before treating the setup as complete.

When a buyer provides an email and does not complete checkout, the platform can retain the abandoned-cart record subject to consent and configured retention rules. Follow-up reminders should be sent only through the configured Sellxora or Marketing workflow, and the creator’s marketing list and tags can be applied when the required subscription and consent conditions are satisfied.

Ecommerce subscribers can configure store email settings independently of a Marketing subscription where the platform permits it. Enter the required SMTP details or use the configured Sellxora default email system, preview the branded template, and send a test message. Keep provider credentials private and verify the sender domain before production use.